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Fandori.com

Customer Service

Shipping & Delivery
We offer 3 shipping options:

1) FREE Standard Saver Shipping

  • Proceed to checkout with at least $1 of any items in your Shopping Cart
  • Ship your items to a single U.S. address.
  • Select Standard Shipping as your shipping speed.
  • Place your order, and enjoy the free shipping!
  • We ship within 1 day and use USPS First Class Mail. USPS delivery time is from 3-6 business days.
  • This shipping option is Always Free

2) Other Shipping Options From FedEx

  • Proceed to checkout with at least $1 of any items in your Shopping Cart
  • Ship your items to a single U.S. address.
  • Select any shipping options that FedEx offer
  • Place your order, and the FedEx guy is coming soon!
  • We ship within 1 day and use FedEx shipping method you choose
  • The Shipping cost depends on your order and is the amount that FedEx charge. We do not add any extra fee.
90-Day Free Returns

If you are not 100% satisfied with your purchase, we will accept a return for a full refund. To make sure you have best online experience with us, we don't ask you to pay for domestic return shipping. So if for whatever reason you're not happy with your purchase, just contact us for a free return label.

With our 90-day return policy, there are no special rules. Here is the common-sense definition of free return:

  • Products must be in the condition you received them and in the original box and/or packaging.
  • You can return your purchase for up to 90 days from the purchase date.
  • Return shipping is on us.
  • Once your return is received and checked by our staff (within 48 hours of receipt), we will process your refund and apply a credit to your credit card.
Privacy & Payment Security
1) Information Collection And Use

We will not sell, share, or rent customer information to third parties in any manner that differs from what is disclosed in this statement. We collect information from users at different points on the website.

1.1 Order

Customer enter their contact information during ordering process. During this process you enter your billing and shipping information (name, phone number, email address, and shipping address). While we collect and store your contact information, we dont collect nor store your financial data. Your credit card is processed by PayPal, which is an eBay company. Note that PayPal is an established leader in e-commerce safety and security. To learn more about Paypal Buyer Protection and fraud-prevention measure, please visit Paypal.com.

Your contact information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. When placing an order, your information is used for the following:

  • Shipment of the product
  • Contact regarding order status
  • Generating anonymous demographics

1.2 Log Files

We may use IP addresses to analyze trends, administer the site, track user's movements through the site, and gather broad demographic information for aggregate use. IP addresses are not linked to any personally identifiable information.

1.3 Cookies

When you access our website, we may place small data file called "cookies" on your computer. Our software send a "session cookie" to your computer when you log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.

2) Payment security

Currently we make use of PayPal payment processing company to bill customers for goods and services and we do not collect nor store your credit card information. When you pay us with your debit or credit card through Paypal, your financial data will not seen by merchant like us. Besides your financial information stays safe, you’re protected 100% against unauthorized payments through Paypal Buyer Protection policy. For more information about Paypal Buyer Protection and fraud-prevention measure, visit Paypal.com